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Terms & Conditions
When you place an order with M-store you agree to accept the following terms and conditions.  Please note that these terms do not affect your statutory rights as a consumer.


1. About MstoreWe operate under the trading name of Mstore, our registered office is PO Box 530, Macclesfield, Cheshire, SK10 9DZ.  Our company registration number is 261001.


2. How to contact MstoreIf you have any questions regarding Mstore, its products or an order that you have placed please contact us either by email at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or via telephone on 0870 370 1045.


3. Placing an Order You may order online or by phone. If you wish to place an online order please place the items you wish to order in the virtual shopping basket by clicking the ‘add to basket’ button for each item you wish to make a purchase. Once you have completed your selection proceed to the ‘checkout’ and follow the instructions until you have completed the order process. Mstore accepts Visa, Visa Electron, MasterCard, Delta, Maestro, Diners Club and American Express and uses a secure on-line payment system operated by Protx.

You can, if you wish, pay by card over the phone, telephone 0870 370 1045 to do so.  Please do not leave your card details on any voicemail message.

Please note that all orders are subject to acceptance and product availability.


4. Availability of Goods Mstore aims to keep sufficient stock in order to satisfy all orders placed with its online shop facility. All stock items are usually despatched within 3-5 working days. In the event that Mstore has insufficient stock to deliver the goods you have ordered, we will inform you either by e-mail at the address given in your order form or by telephone if there is a delay in processing your order.


5. Acknowledgement of Order When you have completed your online order you will be sent an automated e-mail confirming your order. It will state what the products are, the cost (including P&P) and delivery and invoice details.


6. Price and Payment All prices are quoted in British pounds sterling (£) and include VAT but exclude delivery costs, which will be added to the total amount. Delivery is free of charge for orders of £14.95 and over, total orders below this amount are subject to a £3.95 delivery charge.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Mstore will not be liable for any delay or non-delivery.


7. DeliveryGoods will be sent to the address given by you in your order and stated in the Order Confirmation. Your order should normally reach you within 7 working days, if for any reason your order is likely to be delayed significantly longer than this we will email or telephone you to let you know.


8. Returns and Refunds / Damaged GoodsYour statutory rights as a consumer are not affected if, for any reason, you wish to return any goods bought from Mstore. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Mstore makes every effort to ensure that our products are in perfect condition when you receive them.  If for any reason you find them unsuitable, we are happy to accept the returned goods and provide a refund in the form of the original payment, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition.

Please note that we only accept returns for any non-faulty items that are returned in their original condition and which have not been worn/used.

We endeavour to supply products that are free from defects in materials and workmanship. We advise that you should inspect the goods when you receive them for defects or damage and notify us within 3 working days of delivery of any defects or damage. Please retain all documents and packaging, we will replace the goods and refund any additional postage charges paid by you. If your parcel arrives damaged please state "damaged" on the form that the courier asks you to sign.

If you wish to return an item please contact us either by email at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or by telephone on 0870 370 1045.


9. Complaints ProcedureWe aim to constantly develop and improve our business by listening to our customers.  If you are unhappy with any aspect of our service then please let us know by emailing This e-mail address is being protected from spambots, you need JavaScript enabled to view it , telephoning 0870 370 1045 or writing to; The Marketing Manager, PO Box 530, Macclesfield, Cheshire, SK10 9DZ.  


10. Intellectual Property The material on this website is protected by copyright and is owned by Mstore. You may read, print and download it for private use. You may not commercialise or otherwise copy it without the written consent of Mstore.  The use of this site is subject to the Terms and Conditions.

For copyright and trademark enquiries please contact:
The Marketing Manager, PO Box 530, Macclesfield, Cheshire, SK10 9DZ.  


11. Privacy Policy The purpose of this statement is to give you an outline of how we obtain your personal information and how it is used by Mstore. Please be assured that we take the issue of the privacy of your personal information very seriously and consequently we will only use customer data for legitimate business purposes.

Please note that as part of the ordering process our website captures information about you. We do not use any indirect means to collect personal information about you. By placing an order on our website, subscribing to our mailing list or by submitting enquiries to Mstore you are agreeing to the use of your personal information.
It is our policy that any information which you provide to us or that we obtain in the course of our dealings with you may only be used for the following purposes;

to fulfil our agreement with you, including administering any accounts, processing and obtaining payment; to inform you (by mail, telephone, e-mail or otherwise) about products and services which we consider may be of interest to you; in exceptional circumstances for fraud prevention and detection.
Mstore will not give or sell your information to third parties other than for the purposes of processing your payments and fulfilling orders requested by you.

You are in control of any personal information you provide to us online.  If at any time you would like to correct the personal information we have about you, please contact us.  In order to review any personal information we have collected about you via this website or ask us to delete that information or to stop further use of the information, please contact us.

Please also be aware, upon opening an account with Mstore, your password will be personal and encrypted, and your account details will be accessible only by entering your unique identity.  You must ensure that your password details are kept secure and not revealed to any third party.  If you believe that a third party may have gained access to your password details you must inform us immediately.

Finally, please note that this Privacy Policy applies only to our website and consequently we are not responsible for the content and privacy policies (including any lack thereof) on web sites linked to our website.


13. Cookies Information“Cookies” are pieces of information that a website transfers to an individuals hard drive for record keeping purposes.  Cookies allow websites to remember important information as you switch between pages, such as the contents of your shopping basket. This is the primary purpose of the cookies used on this website.

You can click on the “Help” section of your web browser to learn how to change your cookie preferences.  Please not that if you disable all cookies, you will not be able to use the online shopping facilities provided by this website


Mstore reserves the right to make changes to this website and these terms at any time.  These conditions are governed and construed by English law.  English courts will resolve disputes.  The terms and conditions do not affect your statutory rights as a customer.

If you have any comments or queries in connection with our terms and conditions, please e-mail us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it .